Customer Service

Payment Information/Company Accounts

How do I go about ordering your products?

There are a number of ways you can order your FranklinCovey products. You can contact one of our Product Consultants by calling FREECALL on 1800 815 647 (from Aust), 0508 509 222. Furthermore, you are welcome to fax an order to on + 617 3257 7300 (from Aust) or NZ 0508 509 333 (from NZ)., or send an order via e-mail. (Please include a contact telephone number so we can call back to arrange your payment) Obviously, you can order online through this website. Accepted credit cards are MasterCard, Visa and American Express. For other payment methods, including direct debit, please call us on than above numbers, or see below.

What are the payment options?

Individual Orders:
A majority of our clients choose to order over the phone or via our online store providing their credit card details. This allows us to despatch your goods straight away. Alternative payment methods are by posting us a cheque or money order, or making a direct deposit into our Bank Account. (Please note, it is always best to confirm our bank about details before you deposit a payment as Collins Debden cannot be held responsible for any deposited to the wrong bank account. Please note; payment must be received first before we despatch your goods,
Corporate customers:
Should your organisation have an account with us, you can be invoiced on 30-day terms as long as a faxed purchase order is provided beforehand (raised to Collins Debden Pty Ltd). To submit a corporate order, please call Product Sales: on 1800 815 647 (from Aust), 0508 509 222 (from NZ).. Purchase orders must be made out to Collins Debden Pty Ltd and must contain a reference number. Note: Appropriate documentation is required before we despatch your order

How does my company go about becoming a corporate customer to purchase FranklinCovey products?

This is available to companies only. Please contact one of our Product Consultants to request a Credit Application Form to be faxed through. Conditions apply. Please note: corporate customers choosing to order via PO and wishing to pay upon invoice are not eligible for any specials. or promotions.

Will I receive an invoice/receipt with my goods?

Yes, you will. This invoice will be a Collins Debden invoice but will relate to your FranklinCovey products. For any accounts inquires or invoice duplicate invoices, please continue to call the FranklinCovey customer service team on 1800 815 647 (from Aust), 0508 509 222 (from NZ).

Where do I send cheques to?

Payment needs to be mailed to:
c/o Collins Debden ( Australia) Pty Ltd,
Level 3, 93 George Street
Parramatta, NSW 2145 Australia

Please include details to which your payment refers. This address applies for both Australian and New Zealand clients. Should you wish to make a deposit into our bank account, please call us for our bank details as you need to deposit into Collins Debden's bank account.

Note: New Zealand clients are to raise cheques or make deposits in Australian dollars as we no longer have a New Zealand Account set up. You are also welcome to pay with credit card, please call us to provide your details.

Who will supply and ship my order?

Collins Debden Pty Ltd the Authorised agent for Franklin Covey will facilitate the transaction, shipping, delivery and credit card payment.