Customer Service

Returns Policy

FranklinCovey Products are committed to providing excellence in customer service and customer satisfaction. Our 100% satisfaction guarantee provides you with a full refund, credit or exchange (at our discretion) when you return your purchase within 30 days when customers merchandise falls into one of the following categories: (a) faulty craftsmanship or; (b) goods are damaged on arrival (c) or if you are not satisfied with your purchase for whatever reason.

Products ordered incorrectly can be returned provided it is in "as new" condition for exchange only. As long as you don't use it and send it straight back, you are certainly entitled to an exchange. We have a "no refund policy" for purchases ordered incorrectly. It is imperative that you carefully review your order prior to submitting it. It is up to you as the customer to make sure you are ordering the correct size. Please see Planner Refill Sizes to find out how to determine the size of you refill.

How do I organise a return?

Please call us on AUS 1800 815 647 or NZ 0508 509 222 or e-mail us on franklincovey@collinsdebden.com.au to discuss your returning your item(s) and/or ordering replacement/additional items. Credits are not raised until we have received the goods in question. Replacement or exchange products will not be released from our warehouse until the product originally ordered has been returned. Please do not discard any of the merchandise or packaging materials and send them bank with your returned items as we may need these items for further investigation.

Please click here to print and fill out our returns form and include it with your shipment.