Customer Service

Shipping Rate Policy

Do you charge for postage and handling?

Yes we do. We are mail order business and we use the most reliable courier services to ensure your goods are delivered safely and promptly. Small / light items and some other orders are sometimes sent by normal post. We try to ensure the charges are as reasonable as possible. Australia & New Zealand freight costs are calculated on the amount spent, for $1.00 - $15.00 spend = $5.00 freight/ $15.01 - $50.00 spend = $9.90 freight/ $50.01 - $200.00 spend = freight $11.90/ $200.01 - $400.00 spend = freight $16.90/ $400.01 - $600.00 spend = freight $24.90/ $600.01 + cost to be quoted

Note: the charge not only includes the cost of freight/postage, but the handling of the goods such as picking and packing and the use of packaging.

The charge for postage and handling can vary, so if you are unsure on what you will be charged, please contact us and we will gladly provide you a quotation.

How long will it take for my goods to be delivered?

Australia (3-5 working days from the time of purchase).

New Zealand (7-10 working days from the time of purchase).

Note: Should there be any back orders, delivery time may take longer and you will be advised of approximate due date at the time of ordering or short thereafter.

Do you have any retail outlets within Australia or New Zealand?

No. We are a mail order business. If you wish to view our products, we can mail you a current catalogue which outlines our product range and prices. Alternatively, you can view our on-line catalogue through this website. Go to 'Shopping'. Should you require assistance over the phone with further information on our products, please don't hesitate to contact one of our friendly Product Consultants.

Phone: on 1800 815 647 (from Aust), 0508 509 222 (from NZ).

E-mail: franklincovey@collinsdebden.com.au